AUSTIN, Texas, January 10, 2022 / PRNewswire / – Cart.com, the leading provider of end-to-end e-commerce software and services, today announced the acquisition of FB Burst, a technology-driven fulfillment and customer service operator for leading DTC brands. This move strengthens Cart.com’s world-class marketing services, fast-growing execution, customer service and operational capabilities as part of the company’s continued drive to provide true end-to-end empowerment to e-commerce scale for high and established multi-growth. channel marks.
Launched in 2018 by the founder and CEO Jeff zisk, FB Flurry distributes over 35 million units of product per year from four wholly owned distribution centers in Texas, Utah, and New Jersey. The company, recently named Top 3PL 2022 by Multichannel Merchant, specializes in using cutting edge technology to support high referral customers with over 50,000 product listings, handling shipments valued at over $ 500 million per year for major DTC brands. FB Flurry also provides full 24/7 customer support services from its 200-seat service center, with smart routing and full phone, chat, email and social media capabilities. for brands.
Drawing on its deep expertise in both e-commerce and software, FB Flurry streamlines operations, captures new efficiencies, and delivers cost-effective services to its clients. The company’s API order management system ensures rapid onboarding of new customers, enables innovative shipping and return options, and provides real-time analytics and actionable insights. The company also uses a proprietary warehouse management system that combines human knowledge and advanced automation to deliver unmatched performance in its flexible, high-volume distribution centers.
Cart.com will integrate FB Flurry’s capabilities into its growing network of logistics, customer service and operational support centers, including eight new distribution centers that opened in 2021. The deal triples Cart.comthe fulfillment footprint of over 2 million square feet and enables next day delivery options to the vast majority of US consumers. Advanced technologies and operational support based on company data will complement Cart.comthe unified e-commerce platform, analytics and marketing service capabilities of that gives brands a fully integrated way to evolve their companies understandand their customers, and drive rapid growth. With the addition of FB Flurry, the Cart Combined Ecommerce Platform has processed over $ 3 billion in gross value of goods (GMV) during the last twelve months.
Flurry’s more than 400 employees will join the Cart.com team, and the company’s existing customers will continue to receive the same practical and advanced operational support they are accustomed to. FB Flurry customers will also have access to Cart.com’s Ecommerce-as-a-Service suite of software and services.
“Supporting today’s leading e-commerce brands requires an end-to-end operational support system that encompasses the entire customer journey. FB Flurry understands this and they’ve built an incredible high-volume support network that spans execution, customer support, strategic planning, and more, ”said Omair Tariq, CEO and co-founder of Cart.com. “Their customer-centric and technology-driven approach to omnichannel support perfectly complements Cart.com’s powerful suite of end-to-end e-commerce tools and services. We are delighted to welcome Jeff and the rest of the Flurry family to Cart. “
“At Flurry, we enable e-commerce success not only through technology and industry expertise, but by putting our customers first and treating every company we work with as a true partner,” said Zisk. “What excited me most about Cart.com is that Omair and the leadership team fully share our customer-centric vision. They are channeling that passion to create a revolutionary end-to-end solution. for today’s online sellers. We are excited to join this mission and develop FB Flurry to meet the needs of DTC brands nationwide. “
Cart.com is the leading provider of end-to-end e-commerce solutions offering a fully integrated and owned suite of software, expert services and infrastructure to scale online businesses. Founded in September 2020 By experienced e-commerce experts, Cart.com’s mission is to put brands back in charge of their e-commerce journey and customer relationships as the leading e-commerce as a service (ECaaS) provider in the space e-commerce services. Cart.com offers a multitude of business solutions, including online store software; digital marketing, order fulfillment and financial services; customer service capabilities; multichannel management; and unified analytics across all areas of commerce and marketing performance. Cart.com allows brands of all sizes to work with a single partner to achieve the same capabilities as some of the world’s largest companies. For more information: Cart.com, LinkedIn.