County Marks One Year of Automated Cart Collection Service

On the first anniversary of the launch of the automated cart collection service, Simcoe County would like to thank residents for helping to make the cart system a success.

“Over the past 12 months, the county has asked residents to work with us as we introduce significant changes to modernize and improve our waste collection system,” said Director George Cornell.

“I speak on behalf of County Councilors from our 2018-2022 term and staff in expressing our gratitude to all of our residents for adjusting to this significant change. After a year of automated carts, we are seeing a number of benefits, including improved consistency, reported increases in resident satisfaction and convenience, and growth in our organics capture rates from green carts, which which is a pleasant surprise,” Cornell said.

“We know there are still adjustments to be made, and I am confident that our staff and the next council will continue to listen and support all of our residents. Thank you, Simcoe County.

One-year review of automated basket collection

Eighty-eight percent of residents who responded to our recent waste survey said they were satisfied or very satisfied with the new automated cart collection. Among these satisfied residents:

  • 74% like the increased capacity
  • 69% like the ease with which the carts are moved
  • 68% like the lids
  • 42% appreciate the consistency of the collection service

Develop diversion and help the environment:

  • 75% of residents say they use their green cart all the time
  • 11.2% increase in the tonnage of green (organic) baskets collected (from January to September 2022 compared to 2021)
  • 6.1% increase in the tonnage of blue carts (recycling) collected (January to September 2022 compared to 2021)

Calls or emails flagged as “concerns or complaints” to the Simcoe Service Contact Center have decreased by 59% from 2021 to 2022 and by 79% comparing August 2021 to August 2022.

Collection delays and missed routes (due to circumstances unrelated to weather or road impacts) almost never occur and the new four-day collection week allows Miller Waste, the service provider to collection under county contract, to return to larger missed areas on Fridays (reduce wait time for residents in case of delays on regular collection days).

Eighty-nine percent of residents who responded to our waste survey indicate that they are satisfied or very satisfied with waste collection communications, including continued use of our free Simcoe County Collects app.

County staff successfully provided cart-size exchanges for six percent of our served units who preferred smaller carts for their household waste needs once cart exchanges launched in 2022. Cart exchanges may continue to be made with a $50 administration fee at www.carts.simcoe. ca or by calling 1-800-263-3199.

To view our one-year anniversary video of Automated Cart Collection, which features a huge thank you to county residents, visit